De Beers Jewellers Lifetime Manufacturing Guarantee T&Cs

Jewellery:

De Beers Jewellers (“De Beers”) provides a complimentary lifetime manufacturing guarantee for all De Beers jewellery purchased:

  • Directly from us in any of the De Beers stores listed on our website
  • Online from our De Beers website or via De Beers WeChat Mini Programme; or
  • Online from one of our authorised marketplaces: Farfetch, Tmall, JD.com or Net-a-Porter.

If the De Beers store that you purchased your jewellery from is not listed on our website, please contact for further information.

The lifetime manufacturing guarantee does not apply to any De Beers jewellery that has been serviced, repaired or modified in any way by a third party and not through De Beers.

If your jewellery develops a fault at any time after purchase, please contact or the De Beers store of purchase. You'll need to provide the following information:

  • The original invoice, which also serves as your guarantee.
  • Proof of any authorised repairs carried out on the jewellery, if applicable.

All assessments will be carried out directly by De Beers in our UK Head Office. If, after undertaking an initial assessment, we determine that your jewellery has a manufacturing fault, we will repair it free of charge or replace it with a new piece of jewellery. Where this is not possible, we will offer you a piece of jewellery of equivalent specifications or a credit note equivalent to the original purchase value of your piece of jewellery. Any charges, duties, or taxes incurred for transportation and evaluation of the claim will also be covered by us.

Should our initial assessment determine that the fault is not covered by our lifetime manufacturing guarantee, we may charge you for any costs, duties, and taxes that we have incurred transporting your jewellery to us and carrying out our initial assessment. Please ask us if you would like us to provide our latest rates ahead of undertaking the initial assessment.

Please note that the lifetime manufacturing guarantee provided by De Beers does not cover faults that are not caused by a manufacturing fault, including (without limitation) any faults arising out of or caused by:

  • General wear and tear;
  • Any misuse or neglect of the jewellery;
  • Repairs not carried out by De Beers;
  • Theft or loss.

The lifetime manufacturing guarantee detailed above is in addition to, and does not affect, your existing legal rights as a consumer, which may vary from country to country. If you need further information about your legal rights as a consumer please get in touch with your local citizen advice office or agency.

Liability:

In the event an item is lost or stolen while in our possession, we reserve the right to provide a like-for-like replacement or a replacement of equal value if the exact item is no longer available. In the event an item is damaged while in our possession, we reserve the right to repair the item or to provide a like-for-like replacement or a replacement of equal value if the exact item is no longer available.

We're responsible for losses you suffer that are caused by us breaching these T&Cs unless:

  • It was not obvious to us that the loss would happen and you did not mention anything to us before we accepted your order and/or provided you with a quote for our services that indicated we should have expected that loss to occur.
  • The loss could have been avoided if you had taken reasonable steps. For example, if your item is damaged and that damage could have been avoided if you had followed our care instructions.

This does not affect your statutory rights.

These T&Cs were last revised on 23 May 2025.

De Beers Jewellers (US), Inc, a Delaware incorporated company with offices at 300 First Stamford Place, Stamford, CT 06902, USA.

De Beers Unlocked Terms and Conditions

(These T&Cs were last revised on 23 May 2025)

1. DE BEERS UNLOCKED

1.1. De Beers Jewellers (US), Inc (“De Beers”) is pleased to offer its registration services, De Beers Unlocked, that you can use to register your De Beers jewellery (“De Beers Unlocked”) with De Beers.

2. WHY ARE THESE TERMS AND CONDITIONS IMPORTANT?

2.1. Please read these terms and conditions ("T&Cs") carefully before you register, or attempt to register, your item with De Beers Unlocked.

2.2. By registering, or attempting to register, an item with De Beers Unlocked or otherwise using De Beers Unlocked you agree to these T&Cs and the documents referred to within them. De Beers reserves the right to modify the T&Cs at any time. We will update the 'last revised' date at the top of this page when changes are made. If we make a significant change that impacts your use of our services, or if we stop offering a service altogether, we will endeavour to notify you unless the situation is urgent (for example, to prevent abuse, address security issues, respond to legal requirements, etc.). We may make non-material changes to these terms or any other terms without notice, but if we make a change that materially affects your rights, we will provide you with notice (to the extent we have your contact information). If you do not agree with any terms, including any changes or updates to the terms, you must stop using the relevant services. You acknowledge and agree that in the event we clarify or amend these terms, your use or continued use of or access to the services will be contingent upon your agreement to the updated terms.

3. REGISTRATION

3.1. To register your De Beers jewellery with De Beers Unlocked, you must have purchased your item of De Beers jewellery from us (either in any of the De Beers stores listed on our website Link to list of stores on our website or from our De Beers WeChat Mini Programme), or from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. De Beers Unlocked is not available for the registration of De Beers jewellery that has been purchased from any other third party, or purchased with a staff discount or at any sample sale. We reserve the right to cancel any registrations that are made in breach of this clause.

3.2. You must be 18 or over to accept these terms and register your De Beers jewellery within De Beers Unlocked. You can only register an item of De Beers jewellery with De Beers Unlocked if both you and the person you are registering on behalf of is over the age of 18. We reserve the right to cancel any registrations that are made in breach of this clause.

3.3. In order to begin the process of registering your De Beers jewellery you will need to complete the registration form found here De Beers Unlocked. You can also find the registration form by scanning the QR code in your De Beers purchase collaterals or cleaning kit, if you have one.

3.4. Once we have received your completed registration form we will begin the process of registering your De Beers jewellery with De Beers Unlocked.

3.5. To ensure that each item of De Beers jewellery is registered to the right individual, we will require confirmation from the purchaser (if the purchaser is not the person seeking to register the relevant item) that he or she has gifted the item to you before we can register your De Beers jewellery. We will contact the purchaser directly to obtain this confirmation.

3.6. Your De Beers jewellery is not registered with De Beers Unlocked until we have sent you a confirmation email confirming your registration. De Beers may refuse an application to register an item of De Beers jewellery for any reason.

3.7. Each item of De Beers jewellery can only be registered once with De Beers Unlocked. De Beers reserves the right to refuse or remove additional registration at any time.

3.8. If you are registering an item of De Beers jewellery with De Beers Unlocked on behalf of someone else you are responsible for ensuring that such person is aware of these T&Cs and any other terms referred to in, and that they comply with them.

4. OWNERSHIP

De Beers Unlocked is not intended to be a platform by which you can register legal ownership of any item of De Beers jewellery. As a result, any confirmation from De Beers that the relevant item of De Beers jewellery has been registered with De Beers Unlocked is not confirmation that you are, or any other person is, the legal owner of the relevant item. We shall not be responsible if any item of De Beers jewellery is registered to an individual who is not the legal owner of the relevant item.

5. REMOVAL OF REGISTRATION

5.1. You must let us know in the event your De Beers jewellery is no longer in your possession (e.g. because it has been lost or stolen, or you have gifted it, sold it or otherwise transferred it to someone else).

5.2. In the event that your De Beers jewellery is no longer in your possession or you would like to de-register your De Beers jewellery from De Beers Unlocked you can de-register your De Beers jewellery by contacting our Client Services Team or speaking to your De Beers Brand Ambassador in store.

6. DE-LINKING PURCHASER AND WEARER

As we are unable to register your De Beers jewellery with De Beers Unlocked until we have confirmed that the purchaser (if someone else other than you) has gifted the item to you, we need to create a link in our systems between yourself and the purchaser of your De Beers jewellery. If you would like to remove this link after registration has been completed you can do so by contacting our Client Services Team or speaking to your De Beers Brand Ambassador in store.

7. CHANGES TO DE BEERS UNLOCKED

We may update and change the process by which you can register items with De Beers Unlocked and any of the functionality of De Beers Unlocked. We will try to give you reasonable notice of any major changes.

8. WE MAY SUSPEND OR WITHDRAW DE BEERS UNLOCKED

8.1. De Beers Unlocked is made available free of charge.

8.2. We do not guarantee that De Beers Unlocked, or any registration within it, will always be available, correct or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of De Beers Unlocked for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

9. YOUR USE OF DE BEERS UNLOCKED

9.1. De Beers Unlocked is for your personal and non-commercial use only.

9.2. We seek to make De Beers Unlocked as accessible as possible. If you have any difficulties using De Beers Unlocked, please contact Client Services.

9.3. We may prevent or suspend your ability to register your De Beers jewellery with De Beers Unlocked or remove any existing registrations if you do not comply with any part of these T&Cs, any terms or policies to which they refer or any applicable law.

9.4. You must not:

  • Download or modify the information held on De Beers Unlocked, or any portion of it;
  • Interfere with or disrupt any network connected to De Beers Unlocked or gain unauthorised access to other computer systems;
  • Interfere with the enjoyment or use of De Beers Unlocked by any other person;
  • Use De Beers Unlocked for any purpose which is unlawful.

9.5. In addition you may not, in relation to De Beers Unlocked, use any:

  • Data mining, robots, or similar data gathering and extraction tools;
  • Framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use;
  • Meta tags or any other hidden text which uses our name or trademarks.

9.6. Registering your De Beers jewellery does not give you permission to use any of the trademarks, designs, get-up and/or logos contained on the registration form.

9.7. We do not represent or warrant that the material contained in De Beers Unlocked (including all registrations) or our server(s) will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. De Beers Unlocked is provided as is. Registering your item of De Beers jewellery with or otherwise accessing De Beers Unlocked is entirely at your own risk.

10. OTHER APPLICABLE POLICIES

10.1. You acknowledge that the following additional policies and terms shall apply to your use of De Beers Unlocked:

  • 10.1.1. Our Privacy and Cookies Policy which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using De Beers Unlocked, you acknowledge that you have read and understood our Privacy and Cookies Policy.
  • 10.1.2. The De Beers Terms and Conditions which set out terms relating to the use of any online and/or mobile website operated by us.
  • 10.1.3. Our Acceptable Use Policy which sets out the permitted and prohibited uses of De Beers Unlocked. By using De Beers Unlocked, you agree to comply with this policy.

11. OTHER APPLICABLE TERMS

11.1. De Beers Unlocked and all intellectual property rights in it are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with De Beers Unlocked. This means, for example, that we remain owners of such rights and we are free to use them as we see fit.

11.2. Nothing in these T&Cs grants you any legal rights in De Beers Unlocked (or any content contained therein) other than as necessary to enable you to register your De Beers jewellery with De Beers Unlocked.

11.3. De Beers does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

11.4. We only provide De Beers Unlocked for domestic and private use. You agree not to use De Beers Unlocked for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.5. We may transfer our rights and obligations under these T&Cs to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to cancel the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

11.6. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these T&Cs.

11.7. No waiver by us shall be construed as a waiver of any right for any breach of these T&Cs.

11.8. If any provision of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.

11.9. These T&Cs govern our relationship with you. Your statutory rights are not affected by these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

11.10. Nothing in these T&Cs is intended to limit any statutory rights that you have as a consumer under applicable law to the extent that such rights cannot be limited under applicable law.

11.11. All matters arising out of or relating to these T&Cs, in each case, shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York. Any legal suit, action or proceeding arising out of or relating to these T&Cs, shall be instituted in the federal courts of the United States of America or the courts of the State of New York in each case located in the City of New York and County of New York, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

De Beers Jewellers (US), Inc , a Delaware incorporated company with offices at 300 First Stamford Place, Stamford, CT 06902, USA.

De Beers Jewellers After Sales Services T&Cs – United States

De Beers Jewellers (“De Beers”) offer the following After Sales Services as our service commitment to you.

These After Sales Services T&Cs apply to After Sales Services provided by De Beers in the United States only.

Please note some of our services are complimentary and they only apply to De Beers jewellery purchased directly from us (either in any of the De Beers stores listed on our website or online from our De Beers website or our De Beers WeChat Mini Programme) or online from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. We will charge for any services that you wish us to carry out on any De Beers jewellery that has been purchased from any other third party, or purchased with a staff discount or at any sample sale. Please see the details of each After Sales Service below.

After Sale Services:

Annual Service

When you purchase jewellery from De Beers, you embark on a journey designed to last a lifetime. We recommend having your jewellery checked by our experts annually. Following a thorough inspection, if suitable, your jewellery will also be professionally cleaned.

This annual service is designed to ensure that each diamond or gemstone is securely set in the jewellery, and that any clasps or safety locks are functioning properly. If any repairs or remedial work are required, we will provide you with an analysis of the condition, details of the recommended work, and a quote for the cost (unless these are covered by our lifetime manufacturing guarantee).

Please note that the annual service process may uncover hidden damage. Should this occur, the relevant De Beers store or our Client Services team will get in touch to provide a quotation for the necessary repairs (if not covered by our lifetime manufacturing guarantee).

While the annual service is designed to help maintain your jewellery, future repairs or adjustments may still be required over time.

This annual service is complimentary for De Beers jewellery purchased directly from us (either in any of the De Beers stores listed on our website [Link to list of stores on our website] or online from our De Beers website or our De Beers WeChat Mini Programme) or online from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. If the De Beers store that you purchased your jewellery from is not listed on our website, please contact clientservices@debeers.com for further information. For all items of jewellery not purchased directly from us or our authorised marketplace, or purchased with a staff discount or at any sample sale, we shall charge for each annual service. We will confirm the cost of the annual service before proceeding.

Cleaning

We offer a complimentary cleaning service to ensure your diamond Jewellery maintains its brilliance, for De Beers jewellery purchased directly from us ( either in any of the De Beers stores listed on our website [Link to list of stores on our website] or online from our De Beers website or our De Beers WeChat Mini Programme) or online from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. If the De Beers store that you purchased your jewellery from is not listed on our website, please contact clientservices@debeers.com for further information. For all items of jewellery not purchased directly from us or our authorised marketplace, or purchased with a staff discount or at any sample sale, we shall charge for each cleaning service. We will confirm the cost of the cleaning service before proceeding.

Depending on the style and structure of the piece, our experts will determine the appropriate method for cleaning. To explore available options, please contact a De Beers store or our Client Services team.

Please note the cleaning process may uncover hidden damage.

Should this occur, the relevant De Beers store or our Client Services team will get in touch to provide a quotation for the necessary repairs (if not covered by our lifetime manufacturing guarantee).

You may also refer to our guidelines for cleaning and caring for your De Beers jewellery [insert care guidelines].

Engraving

Personalise your De Beers jewellery with our engraving service. The options available will depend on the style and structure of your jewellery. To explore your options, please contact a De Beers store or reach out to our Client Services team.

We reserve the right to decline any engraving requests that contain offensive or unlawful language. Please ensure the accuracy of any wording you provide for engraving, as you are responsible for its correctness. We will charge you in the event that the wording you provide us is incorrect and you require that the engraving is removed and re-engraved.

Where engraving is available for the type of jewellery that you purchased, our engraving service is complimentary for the first engraving on each item of De Beers jewellery provided that we receive your request within 3 months of the date you purchased the item and you purchased the item directly from us (either in any of the De Beers stores listed on our website [Link to list of stores on our website] online from our De Beers website or our De Beers WeChat Mini Programme) or online from one of our authorised marketplaces ( Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. If the De Beers store that you purchased your jewellery from is not listed on our website, please contact clientservices@debeers.com for further information. For all items of jewellery not purchased directly from us or our authorised marketplaces, or purchased with a staff discount or at any sample sale, we shall charge for each engraving request. We will confirm the cost of the engraving before proceeding.

Adjustments

To ensure a perfect fit, we offer a jewellery adjustment service on De Beers rings, chain necklaces and bracelets, diamond necklaces and bracelets and earrings. The adjustments available will depend on the style and structure of your De Beers jewellery.

  • Rings: Our experts in our De Beers stores or Client Services will advise whether your ring can be resized and by how many sizes.
  • Chain Necklaces and Bracelets: These can typically be shortened or lengthened by up to 4 cm. Lengthening by over 4cm may be possible depending on the style and structure of your chain necklace or bracelet, please discuss the options with our experts in our De Beers stores or Client Services team. We will charge for lengthening of over 4cm and we will confirm the cost of the adjustment before proceeding.

To explore available options, please contact a De Beers store or our Client Services team.

Our adjustment service is complimentary for one adjustment on rings and shortening or lengthening by up to 4cm chain necklaces and bracelets provided that we receive your adjustment request within 3 months of the date you purchased the item and you purchased the jewellery directly from us (either in any of the De Beers stores listed on our website online from our De Beers website or our De Beers WeChat Mini Programme) or online from one of our authorised marketplaces (Farfetch, Tmall, JD.com or Net-a-Porter), except where the jewellery has been purchased with a staff discount or at any sample sale. If the De Beers store that you purchased your jewellery from is not listed on our website, please contact clientservices@debeers.com for further information. We shall charge for: (1) any further adjustments; (2) any lengthening of chain necklaces or bracelets over 4cm; (3) any adjustment requests received more than 3 months after you purchased your jewellery; and (4) any adjustments on items that were purchased from any other third party, or purchased with a staff discount or at any sample sale. We will confirm the cost of the adjustment before proceeding.

Due to their style and structure, adjustments for: (1) diamond necklaces and bracelets; and (2) earrings, are not always possible and will need to be evaluated on a case-by-case basis. We shall charge for all adjustments carried out on diamond necklaces and bracelets or earrings. We will confirm the cost of the adjustment before proceeding.

Due to their structure, we cannot carry out adjustments on bangles.

Polishing

We recommend polishing your De Beers jewellery only a few times throughout its lifetime to preserve the integrity of the piece.

It is not always possible to polish some pieces of jewellery and the polishing options available will depend on the style and structure of your jewellery. For more information on your specific options, please contact a De Beers store or our Client Services team

We shall charge for all polishing. We will confirm the cost of the polishing before proceeding.

Repairs and Restoration

Our De Beers repair and restoration service encompasses a wide range of options, from minor maintenance repairs to diamond remounting and complete restoration. For more information on your specific options, please contact a De Beers store or our Client Services team

We shall charge for all repair and restoration work. We will confirm the cost of the repair or restoration work before proceeding.

After Sales Services Procedures:

If your jewellery requires care or maintenance, we're here to assist. Whether you prefer to visit one of our stores or connect with our Client Services team, we provide tailored support. Below is an overview of the after-sales service process, which will vary depending on whether you visit us in store or contact us online.

Request for service in store

If you have brought your De Beers jewellery in store to request one of our After Sales Services, our in-store team will conduct an initial visual inspection of your De Beers jewellery and discuss the options available to you.

If we can confirm the cost of your requested service in store, we will discuss and agree this with you during your visit. If we are unable to provide a quote in store, we will send you the quote via email at a later date once the piece has been received by the workshop and a visual assessment has taken place.

We will take all necessary steps to ensure the security of your items in accordance with De Beers policies and procedures and issue you documentation confirming we have your De Beers jewellery.

Request for service via Client Services

If you contact our Client Services team via phone, Live chat, email or through our social channels to request one of our After Sales Services, our Client Services team will discuss the options available to you for your De Beers jewellery.

Client services will email you requesting further information regarding your De Beers jewellery. You will need to provide the following information:

  • Name of original purchaser
  • Date and location of purchase
  • Batch/serial number of the piece (this can be found on the invoice, authentication card, and on the piece of jewellery itself
  • Contact telephone number
  • Collection address
  • Photographs of the damage (only applicable for repair requests)

Once this information has been provided our Client Services team will advise on next steps and if appropriate arrange for packaging to be delivered to your address or advise a De Beers store for the jewellery to be dropped off.

De Beers may, at its discretion and without obligation, provide you with a complimentary shipping and packing kit, depending on the nature of the jewellery and your location. However, De Beers reserves the right to determine the eligibility and availability of such complimentary shipping on a case-by-case basis.

If you opt to arrange the pickup and delivery of your jewellery, it is essential to strictly follow the packing instructions provided by the De Beers Client Services team. Please note that certain pieces may not be eligible for shipping (including, for example, and without limitation, if the value of your jewellery exceeds what we can accept via courier), and in such cases, they must be delivered directly by you to the De Beers store designated by our Client Services team.

De Beers shall not be responsible for any damage, destruction, loss, or theft in the event that you ship such products to De Beers without our express authorisation. If you do choose to ship such jewellery (with or without our express authorisation) we strongly recommend that you take out an appropriate insurance policy to cover any loss you may suffer if the jewellery is damaged, destroyed, lost or stolen in transit.

If you choose to ship your jewellery to De Beers at your own cost, via a carrier not expressly authorised by us, or using your own packaging materials, or otherwise not in accordance with our instructions then you shall be responsible for any costs arising out of such shipment (including, without limitation, any administrative, handling, delivery, insurance costs, the cost of returning your product to you (unless expressly agreed in writing) or any duties or taxes. We will not be able to return any of your packaging materials if you choose to ship your jewellery in your own packaging materials. De Beers shall also not be responsible if your product is damaged, destroyed, lost or stolen in transit and you paid for the shipment at your own cost, you chose to use a carrier not expressly authorised by us or you did not package your product in accordance with our instructions. If you do choose to ship your product at your own cost, via a carrier not expressly authorised by us or otherwise not in accordance with our instructions then we strongly recommend that you take out an appropriate insurance policy to cover any loss you may suffer if the relevant product is damaged, destroyed, lost or stolen in transit.

Once your De Beers jewellery has been received, our Client Services team will send you an email confirming receipt of your jewellery.

Initial Assessment and Quotation

If we have confirmed to you that your item needs to be visually inspected by our workshop before we can provide a quote, it will be sent to one of our workshops where a full condition analysis will be carried out and you will receive by email the condition analysis, recommended work required, a quote for the cost of the work and the estimated length of time to complete the work. This quote is issued on the basis of our visual inspection only and so our quote is subject to change if we uncover any further damage once we begin the service.

Please note that, following the visual inspection, we may uncover hidden damage. Should this occur, our De Beers store or Client Services team will provide a quotation for the necessary repairs for your approval.

Once we have cleaned or unmounted a piece of jewellery, it may not be possible to restore it to its original condition if hidden damage is found and you decline the additional repair services to fix the damage. Our Client Services team will discuss the available options with you. 

All quotes are calculated on an exchange basis and include the value of any potential precious metal that may be removed and retained by us during the process. All removed parts (including any mounts) will not be returned except when we are adjusting the length of a necklace or bracelet, where the removed parts will be returned.

All quotes are valid for 30 days, after which a new quote may be issued.

De Beers reserve the right to refuse the service request of any counterfeit items or of any jewellery that has been serviced, repaired or modified in any way by a third party and not through De Beers.

Confirmation of Service

Written authorisation is required to proceed with your request. If you are happy with the quotation and would like to proceed with the recommended work, please provide your written authorisation by replying to the quotation email.

If you are confirming the service request via the Client services team, a payment link will be provided, and payment must be completed before the commencement of the service.

Once your written authorisation is received the service will begin and you will not be able to cancel the service.

Collection of Jewellery in store

You will be contacted by the De Beers store once your item is ready to collect.

Please make sure you bring your After Sales Services form and a valid form of personal identification for collection.

Collection of goods must be made within 6 months of completion of the services.

Returning of Jewellery via Client Services

You will be contacted by the Client Services team once your item is ready to be shipped back to you or alternatively you can collect from one of our De Beers stores as designated by our Client Services team.

If you request for the jewellery to be shipped back to you by us, we will ship it to the address provided by you on the After Sales Services form.

If collecting from store, please make sure you bring your After Sales Services form and a valid form of personal identification for collection.

Collection of goods must be made within 6 months of completion of the services.

Liability:

In the event an item is lost or stolen while in our possession we reserve the right to provide a like for like replacement or a replacement of equal value if the exact item is no longer available. In the event an item is damaged while in our possession we reserve the right to repair the item or to provide a like for like replacement or a replacement of equal value if the exact item is no longer available.

We're responsible for losses you suffer that are caused by us breaching these T&Cs unless:

It was not obvious to us that that the loss would happen and you did not mention to us before we accepted your order and/or provided you with a quote for our services that indicated we should have expected that loss to occur.

The loss could have been avoided if you had taken reasonable steps. For example, if your item is damaged and that damage could have been avoided if you had followed our care instructions.

This does not affect your statutory rights.

These T&Cs were last revised on 18 May 2025

De Beers Jewellers (US), Inc, a Delaware incorporated company with offices at 300 First Stamford Place, Stamford, CT 06902, USA.